Bithumb says it restored BTC “100% consistency” after payout error, starts compensation

Bithumb says it has finished reconciling customer bitcoin balances following its recent event reward mispayment, claiming it has now secured “100% or more” asset consistency for BTC and that customer funds remain safe.

In an update posted Feb. 8, Bithumb said it recovered 99.7% of the incorrectly distributed BTC on the day of the incident. For the remaining 0.3% — 1,788 BTC — that had already been sold, the exchange said it used company-held assets to restore full alignment between customer deposits and exchange holdings.

Bithumb also laid out the incident timeline and confirmed it will begin distributing compensation in stages, including cash payments, reimbursement for users who sold at unusually low prices during the dislocation window, and a temporary trading-fee holiday.

What Bithumb says happened, and what it did next

Bithumb frames the episode as an operational payout mistake tied to an event reward distribution. According to the exchange, the error began on Feb. 6 at 19:00, after which it moved quickly to contain the damage:

• It began blocking trading and withdrawals on affected accounts at 19:35, completed restrictions at 19:40, and started recovery work immediately afterward.
• It published a first public notice at 00:23 on Feb. 7, followed by additional updates at 04:30 and 17:33, including an explanation of the cause, recovery status, and a prevention/compensation package.
• Bithumb also said an on-site inspection by Korea’s financial watchdog began at 13:00 on Feb. 7.
• By Feb. 7 at around 22:42–22:45, Bithumb says it had completed the final “consistency” step by covering the 1,788 BTC already sold with its own assets.

In both the notice and a separate press release, Bithumb reiterates that customer assets are being managed at levels that match or exceed user deposits across all cryptoassets held by the exchange.

Compensation: cash, “sell price” make-goods, and a fee holiday

Bithumb says it is now starting compensation, rolling out in sequence:

• KRW 20,000 to all users who were connected to the Bithumb app or website at the time of the incident.
• For users who sold during the low-price window (Feb. 6, 19:30–19:45), Bithumb says it will pay 100% of the sell-price difference, plus an additional 10% consolation amount.
• A 0% trading fee policy for all markets for 7 days, starting Feb. 9 at 00:00.

The exchange also says it has created a dedicated customer support response unit to handle compensation and user inquiries.

Why it matters for crypto

• This is a live stress test of exchange controls. Even without a hack, a distribution mistake can trigger real market distortion. What matters next is how quickly a venue can freeze, reconcile, and communicate.
• “Asset consistency” claims set a high bar. Bithumb is explicitly saying it restored BTC alignment by using company assets to cover coins already sold — a concrete, costly step that other venues may be judged against in similar incidents.
• Compensation policy becomes part of competitive trust. Paying users who were simply online, reimbursing low-price sellers, and offering fee holidays shows how exchanges may increasingly “buy back” goodwill after operational failures.
• Regulators are watching in real time. Bithumb’s note that an on-site inspection began the next day highlights how quickly operational incidents can turn into supervisory events.

What to watch next

• Proof in the follow-through. Watch whether users confirm receipt of the KRW payments and sell-difference reimbursements, and whether Bithumb provides a clear methodology for calculating the “difference.”
• Any additional findings from the investigation. Bithumb says it is cooperating with authorities; further disclosures could clarify root cause and internal control upgrades.
• Whether account restrictions trigger disputes. Containment often requires freezes and reversals; watch for user complaints or policy clarifications on how recovered assets were handled.
• Operational changes to prevent repeat payouts. Bithumb has promised stronger controls—watch for specifics on process hardening around rewards, credits, and distribution systems.

Source: Bithumb Press Release